Ordering & Payment

Ordering

At CYELL we want to make sure your online shopping experience is smooth and enjoyable. Below you will find all the information you need about placing an order and payment options. Should you have any questions, we are always here to help.

How do you place an order?

1. Choose your products
Browse our collection and select the items you want to buy. Click on the desired product for more information and choose the size and color if applicable.

2. Add to your cart
Click the "ADD TO CART" button to add the item to your cart. You can continue shopping or proceed to your shopping cart by clicking on the shopping cart icon in the upper right corner of the page.

3. Check your shopping cart
View the contents of your shopping cart and check that everything is correct. Here you can also remove items or adjust the quantity.

4. Go to checkout
Click "CHECKOUT" to proceed to checkout. Enter your shipping and payment information here.

5. Confirm your order
Check your information again and confirm your order. After placing your order, you will receive a confirmation email with all the details of your purchase. Orders placed on weekdays before 21:00 will be shipped the same day. Within the Netherlands, this normally means that your package will be delivered the next day to the address you specified by DHL. 

Pay

At CYELL we like to make it as easy as possible for you to pay. Below is an overview of the payment methods we accept, as well as information on safe payment.

Payment methods

• iDEAL
  Pay quickly and easily through your own bank with iDEAL. This payment method is available for customers in the Netherlands.
• Credit Card
  We accept Visa, MasterCard and Maestro. Your credit card information is processed securely through our certified payment partner.
• PayPal
  Pay safely and quickly with your PayPal account. You will be redirected to the PayPal website during the checkout process to complete the payment.
• Riverty
  Pay afterwards with Riverty. Receive your order first and pay later. This option is available for customers in the Netherlands & Belgium. For questions or more information, please refer to https://www.riverty.com/nl-nl/.
• Bancontact
  Available for our Belgian customers. Pay easily and securely via Bancontact.
• Apple Pay
• Google Pay

Pay safely

At CYELL We are committed to the security of your payments.All payments on www.cyell.com are secured by the payment systemPay (www.pay.nl). The confidential data of the payment are transmitted directly and encrypted (SSL) to the bank.

Questions or need help?

Do you have questions about your order or payment? Feel free to contact our customer service at cyellshop@cyell.com or call us at +31(0)33 299 74 65. We are ready to help you!