Shipping & Returns

Shipping

In the Netherlands, Belgium and Germany, orders from €50,- are shipped for free. For orders under €50,- you pay €5,95 shipping costs.

If you order on a business day before 9:00 p.m., your order will be shipped the same day (excluding holidays). Once your order is on its way, you will receive a confirmation email with Track & Trace code from DHL for easy tracking of your package.

View all shipping costs and delivery times below:

Netherlands = €5.95 (order under €50) / 1-2 business days
Belgium = €5.95 (order under €50) / 2-3 business days
Germany = €5.95 (order under €50) / 2-5 working days
Austria = €10.95 / 4 working days
Bulgaria = €16.95 / 6-7 working days
Croatia = €13.95 / 4-5 working days
Czech Republic = €11.95 / 3 working days
Denmark = €20.95 / 4-5 working days
Estonia = €21.95 / 5-7 working days
Finland = €22.95 / 6-7 working days
France = €10.95 / 4-5 working days
Greece = €17.95 / 7-8 working days
Hungary = €13.95 / 4-6 working days
Ireland = €15.95 / 5-6 working days
Italy = €14.95 / 5 working days
Latvia = €21.95 / 5-7 working days
Lithuania = €21.95 / 5-7 working days
Luxembourg = €10.95 / 2 working days
Poland = €11.95 / 3-4 working days
Portugal = €17.95 / 5-6 working days
Romania = €15.95 / 5-6 working days
Slovakia = €13.95 / 4-5 working days
Slovenia = €13.95 / 5 working days
Spain = €16.95 / 4 working days
Sweden = €20.95 / 4 working days

Returning

At CYELL we strive for your complete satisfaction. If for any reason you are not satisfied with your purchase, you can easily return it. Follow the steps below to make your return quick and hassle-free.

Step 1: Check the return conditions

Items must be returned within 30 days of receipt.
Items must be unworn, unwashed and in original condition with all tags attached.
As a buyer, you are responsible for the cost of return shipping. For your information, return costs within the Netherlands are from €6.70.

Step 2: Pack the items

Please pack the items to be returned along with the return form in the original packaging or other sturdy shipping packaging.

Step 3: Submit your return to Returnista

You can only register a return through https://cyell.returnista.com.
Follow the steps in Returnista and take the package to a drop-off point of your choice. Be sure to keep your proof of shipping.

Step 4: Receive your refund

Upon receipt and verification of your return, you will receive a confirmation email within 14 business days.
The refund will be made using the same payment method you used when placing the order. Please note that it may take several days for the amount to appear in your account, depending on your bank.

Questions or need help?
Please feel free to contact our customer service team at cyellshop@cyell.com or call us at +31(0)33 299 74 65. We will be happy to help you!