Privacy policy
We welcome you Cyell B.V. And we attach great importance to your privacy. Below you can read everything about how we handle your personal data and how we ensure that they are processed safely. If you have any questions after reading this statement, please feel free to contact us via info@cyell.com.
1. Who is the controller for using my data?
The person responsible for the processing of your personal data is:
Cyell B.V.
Einsteinweg 35e
3752LW Bunschoten-Spakenburg
info@cyell.comic
If you have any questions about this privacy statement or about our processing of your personal data, please contact us.
2. Why do we process your personal data?
We process your personal data because this is necessary for the functioning of our website and performing our activities. Whether you register an account, log in, order products, or have interacted in another way with our site, we only collect the data that you share with us. If the law requires that we are not allowed to use your data without permission, we always ask for your permission prior to processing.
We use your personal data for the following purposes:
1. Processing an order;
2. Providing goods, services and/or information that you request for;
3. Providing information, goods and services that are offered via our website for invoicing and delivery purposes of an order;
4. Checking and implementing financial transactions in connection with the payments made online;
5. Managing your account with us;
6. Placing reviews;
7. The supervision of the data downloaded from our website;
8. Measuring and monitoring the use of this website, improving the quality and content of this website;
9. Personalizing the content and layout of this website;
10. Improving the products and services of Cyell;
11. Organizing our events and you can invite you for this;
12. Profiling (to give you personal advice or to show targeted advertisements, for example based on your interest in certain products);
13. Organizing actions;
14. compliance with the legal or regulatory provisions that apply to us;
15. The provision of general or direct marketing (for example newsletter, social media);
16. Storing your fit data to be of better service for your next purchase.
17. We can also have a legal obligation to use your data, for example when we suspect fraud. You will also give us permission or have given us to use your data. For example, when registering for the newsletter and when participating in promotions. We will of course keep this up.
3. Why can we process your data?
1. The processing of most personal data that we use is necessary to fulfill our agreement with you, for example when you buy a product;
2. The use is necessary to fulfill a legal obligation for us, for example for the fulfillment of tax obligations;
3. The use is necessary to represent the legitimate interest of us or another party, for example when engaging service providers in connection with the processing commissioned, such as parcel services, the implementation of statistical examinations and analysis, to gauge your satisfaction and registrations of registration procedures. Our interest is to offer our products on efficient, user -friendly and appealing;
4. In some cases you have given explicit permission for the use of your data;
4. How do we protect your data?
We take the security of your personal data very seriously and have taken appropriate technical and organizational measures to protect it against loss or unlawful processing. Your data is stored in a secure database in the Netherlands. If data is transferred to countries outside the European Union, we ensure that your privacy is protected in an appropriate way.
This encrypted is sent to protect your personal data; For example, we use SSL (Secure Socket Layer) for communication via your internet browser. You can recognize that by the final symbol that shows your browser with an SSL connection. When the SSL or TLS encryption is activated, the data that you send to us cannot be read by third parties.
5. How long do we keep your data?
We do not store your data for longer than necessary. Then we delete all the data we have from you. Or do we use your data anonymously, because we need certain data for internal analyzes and reports such as the value of your order. For example, customer accounts are stored a maximum of 7 years after inactivity. Invoice and payment data are stored for 7 years due to legal obligations. We store data for marketing purposes a maximum of 5 years after permission. Data for fraud prevention is stored for a long time.
6. Cookies
To have the best and best experience on www.cyell.COM (the website) you need to accept our cookie policy. Cookies are small (temporary) text files. Thanks to cookies you do not always have to enter or download the same information when you return to us. That is very handy! Moreover, they help us realize how our site is used, with which we can make our website better and more customer -friendly. We also use cookies for marketing purposes. Of course we always do our utmost to protect your privacy. Below you will find an overview of the cookies that we use.
Functional cookies
Functional cookies help the WWW webshop.cyell.Com function properly. Think of:
• The products that are placed in your shopping basket are remembered and stored.
• The browser settings are stored, so that you can optimally view our webshop on your screen or mobile.
• The possibility to store login details so that you do not have to enter it again every time.
• Remember the language preference.
Analyzing cookies
With Google Analytics we measure how you www.cyell.COM used and how you found us. We use this knowledge to improve our website. Without this cookie we miss data. Because of this we do not see how you use our site and you will have to wait longer for improvements. For more information, read it Privacy Statement from Google.
Marketing cookies
With the help of marketing cookies we can advertise with that style and/or products that you could really be interested in. The marketing cookies we use are:
• Facebook: This cookie sees which products are being viewed. This way we can show relevant advertisements on Facebook. Without these cookies you miss personal offers. For more information, read it Privacy Statement from Facebook.
• Google: With Google Analytics we measure how our website is used. We use this knowledge to help you choose the product that suits you best. And to show offers of products that you may be interested in. For more information, read it Privacy Statement from Google.
Delete or disable cookies
You can also choose to eliminate our cookies. Keep in mind that our website does not work optimally. How you can switch off or remove cookies is explained below per browser:
Chrome
Firefox
Internet Explorer
Edge
Safari (iOS)
Safari (macOS)
For questions about cookies or privacy in general you can of course contact us.
7. When and how do we use the data for sending information?
We use your data for the shipment of information you ordered about our offer and other promotions from us to the e-mail address you specified. This is only done with permission given by you or when legally permitted.
1. Registration for the newsletter on our website On our website is the possibility to register on our newsletter. Your registration is done through the so-called Double-Opt-in procedure. After registration you will receive an e-mail, in which you are requested to confirm your registration.
2. Shipping based on the sale of goods If you buy goods on our website or create a customer account, the information you provide will be used exclusively for the execution and useful of your order without separate permission.
Of course you can stop receiving our newsletter at any time, i.e. withdraw your permission. To this end, you will find in every e-mail resp. Newsletter A deregistered link for this purpose and you can confirm the cancellation on our website.
It is not possible to unsubscribe from certain informative messages that are necessary for the implementation of contracts and for the functioning of our website, including service emails (eg registration confirmations, customer service data) or information about purchases (eg order confirmation, contract document, payment processing ).
8. What do we do with your data with contact and customer service?
At contact moments via telephone, e-mail, Facebook, or Instagram we use your data to help you quickly and improve our service. With promotions, competitions, and social media contact, we only keep the necessary data.
9. Who has access to your data?
We only share your data with external parties if this is necessary for our services. Think of delivery partners, payment partners, and IT service providers. Media and advertising agencies will have access if we want to show personalized advertisements. To have advertising measurements carried out, we share your data with third parties. Here we always request permission for when this is required by law. In suspicious situations we are obliged to share customer data with government agencies. Parties that are given access may only use your data on behalf of Cyell.
10. What are your rights?
1. Entitlement You have the right to request information about the personal data stored about your person;
2. Right to correction You have the right to have your data corrected or supplemented;
3. Right to limitation of the processing You have the right to request limitation of the processing of your personal data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, however, you reject the deletion thereof and we no longer need the data, But you who still need the adoption, exercise or substantiation of a legal claim or when you have objected to the processing;
4. Rectify You have the right to demand that you will delete personal data stored by us, unless the retention of the data is necessary for freedom of expression, freedom of information, compliance with a legal obligation, for reasons of general interest, for the agree or defend against legal claims or for the exercise of legal rights;
5. Right to information If you have asserted your right to rectification, deletion or limitation of the processing, we will inform all recipients of your personal data of the way in which this data is corrected, deleted or now subject to limitations of the processing, unless this is impossible or a disproportionate effort;
6. Right to data transferability You have the right to have personal data that you have made available to us to yourself or to a third party in a structured, common and machine -readable format. Insofar as you request a direct transfer of the data to another controller, this only happens if that is technically feasible;
7. Right of objection You have the right to object to the use of your data;
8. Right of withdrawal of given permission You have the right at all times to withdraw your permission to collect data with future operation. We hope that you understand that for technical reasons it can take some time to process the withdrawal and that you can continue to receive messages from us during this time;
11. Change
If, for whatever reason, you are worried that the personal information Cyell From you has collected incorrect, log in to our website to view and change your personal information. Only you have access to this personal data through your username and password.
12. Questions and/or complaints?
For questions or complaints about your data and the protection of your privacy you can contact Cyell. Mail us to info@cyell.com or send a letter to the postal address below.
Cyell E.g.
Einsteinweg 35e
3752 LW Bunschoten-Spakenburg
T 033-299 74 65
E info@Cyell.comic
This privacy policy was last amended on January 29, 2024